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FAQs |
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How do I place an order?
Once you have browsed the website, select your products by adding them to your basket, selecting any appropriate options. Sometimes you will be instructed to give any special request or options at checkout. There is a customer comments box on the checkout page which you can use to provide information such as this, or any special delivery instructions you may wish to give.
When you are happy with the contents of your basket, click the continue button which will prompt you to log in or create an account if you have not registered with us before.
Once you are logged in or registered by filling in the simple registration page, you will be asked whether you wish the items to be sent to a different address to your registered address.
Once the delivery address is determined you will be forwarded to a checkout page which will re-cap your order, giving the total price including the postage charge. You will need to select the payment option which is automatically defaulted to Debit/Credit card payments for your convenience. You may wish to pay by Paypal, Nochex or Cheque/Postal Order and if this is so you will need to select that payment method.
Once you have clicked proceed you will be forwarded to the appropriate secure payment server for your payment, or to a printable pre-filled order form for sending with your cheque/postal orders.
Do I have to register?
Our system does not allow you to place an order without registering. Your details are held on a secure server and you may choose not to have our monthly newsletter if you wish no contact other than regarding an order. There is no extra input involved in registering with us compared to if you were ordering a one-off from another site where you didn't need to register.
How do I use my evoucher?
Log in or register and then go to your Control Panel which you will find a link to at the top of the page. Then click on 'My Vouchers'. Your voucher will automatically appear if it was assigned to your email, or if not you will need to put the voucher reference into the box and click 'add to basket'.
What if I'm paying by cheque?
You need to place an order as you would do if you were paying online, and select the 'mail order-cheque payment' method at checkout. When you click on 'continue' you will then be taken to a printable order form which will be pre-filled with your order details for you to send in with your cheque.
How am I kept informed of the progress of my order?
You will receive an email detailing your order which you should check carefully for any errors and let us know as soon as possible if there are any. Once we confirm payment you will receive another email letting you know that your payment is confirmed and the status of your order is now 'awaiting despatch'. We manually marry-up payments and orders so if you order out of hours you will not receive a confirmation of payment email until we re-open. Once your order has been packed and taken to the Post Office/collected by the courier you will be emailed again to let you know any relevant details about your delivery, eg the service we have used so you know when to expect delivery.
What if my payment was not successful?
You order will still be on our system as long as you completed checkout (ie if you either aborted the process at the payment page or your payment was declined/unsuccessful. We usually mark such orders 'unable to process' and provide you with the option of calling us with your card details or sending in a cheque if you wish to proceed. No action is required if you simply decide not to proceed as the order will effectively be cancelled at this stage.
I have received 2 or multiple emails regarding my order!
Please be reassured that we are humans and can usually recognise if an order has been dulpicated. If we are unsure we will always contact you to double check. Sometimes - due to the mysteries of cyberspace - duplicate emails are generated but this does not mean duplicate orders have been placed. Sometimes if you refresh your checkout screen 2 orders will be generated. In this case we confirm the order for which the payment corresponds to and mark the other 'unable to process'. In the extremely rare and unlikely case where 2 payments were taken, one will be refunded.
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Company Info |
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Prices: GB Pounds
Products: 33
Hits 698,775
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